The Kimberley Grande Resort

Would never stay here again! Confirmation email states check in time was 2pm - we booked for a special occasion & our room wasn't ready until after 7pm - when we got our room it wasn't made up, it was filthy!! Had to wait til after 7.30pm to get into a clean room. No drink vouchers or apologies offered - manager couldn't care less, stating they were 'under staffed'!! We all work hard to have a holiday - very disappointed this is what we spent our money on!!

This was extremely nice. I could have stayed a week and some of the best pizza I have treated. The music in the restaurant was fabulous. Made me want to keep drinking all night

Dear Restaurant Manager,I am writing to express my disappointment with my recent dining experience at your establishment. Unfortunately, my experience was far from satisfactory and I feel compelled to share my concerns with you.Firstly, the wait time for my meal was unacceptable. I had to wait for two long hours for a steak that was only average in quality. To make matters worse, I was not kept informed of any delays or issues with my order. It was only after an hour had passed that a member of staff came to ask how I would like my steak cooked. I understand that your printer may have broken down, but this should not have resulted in such a lengthy wait time and lack of communication.Furthermore, I was disappointed to see that customers who arrived after me were served before me. This was especially frustrating given the lengthy wait time I had already endured.When I raised my concerns with the manager, I was met with a dismissive attitude. The manager's response of What do you want me to do? Refund you?" lacked any form of apology or empathy for the poor service I had received. This was particularly upsetting as I was dining with my two young children at the time and it was already 8:00 pm.Overall

Good place to stay, big clean rooms. Not too clear on what's available at different times of the year in the restaurants. Cranky reception lady. Easy access to tours etc.

Stayed here for 1 night on my way through. Staff friendly and helpful, room was large, clean and presentable, not new by any means but more than acceptable. Convenient parking right at front door, I like the place is fenced in, feels secure. Ate at the bar, restaurant booked out. Had the lamb chops, chips and salad, was ok, nothing sensational but adequate. All round good value for money.

We stayed several nights here and although the room was comfortable, staff shortages really impacted services. The section we stayed in was without internet and the resort could not get anyone to come and attend to this problem. Being a popular location, staff shortages meant very long queues and waiting at the bar for drinks, plus lengthy service times during meals for our group. Available staff were however, friendly and helpful and it was handy having the laundry facility on site.

Rooms are large and well equipped. Quite clean too. Large pool and restaurant. The hotel was very short staffed like everywhere in town when we visited (April 2022) so made plenty of allowances for that. The food was really great most days but other days some things like the Gnocchi were out of a packet.No breakfast available when we stayed, but again everyone struggling for staff. The staff they did have were very good.

Food was good quality but small portions. Very unpub like

The room was large, reasonably priced. Did not cater for Seniors discount but hey, you can't have it all! The bar food was excellent! Order the delectable barra!